FAQ
Common questions
Helpful answers about how the website, services, and member area work.
Who is this for?
HelpOurParents.com is designed for seniors and for adult children who want an easy way to arrange support and stay connected.
What kind of technology help is included?
Support can cover phones, apps, computers, TVs, email threat review, and other common electronics questions.
What is the family callback request button?
The member app includes a quick-action option that helps families request follow-up support when they are unavailable.
How long does member login stay active?
The member area is set to stay logged in on the same device for 90 days.