Simple Plans. Real Help.
Clear Monthly Support.
Choose the level of support that fits your parent best — from occasional help to regular live check-ins.
Simple, affordable monthly help for seniors who need light support and an easy way to reach HOP.
- 30 minutes of help each month
- Reach HOP by phone, app, or website
- Check-ins available to work with your schedule
- Help with phones, email, apps, TVs, and everyday questions
- Family callback support from one easy app button
- More help can be added if needed
Designed for: seniors who need occasional help and a simple way to contact HOP.
Choose StandardA balanced support plan for families who want more time, more flexibility, and more peace of mind.
- 60 minutes of help each month
- Reach HOP by phone, app, or website
- Choose daily, weekly, or no check-ins
- Press 2 to connect with a live HOP agent
- Choose a callback time that works for you
- Help with phones, email, apps, TVs, and everyday questions
- Family callback support from one app button
- More help can be added if needed
Designed for: families who want more time, more flexibility, and more peace of mind.
Choose PlusThe best plan for families who want HOP to actively help and check in with their parent, supported by our friendly staff based in the United States.
- 90 minutes of help each month
- Reach HOP by phone, app, or website
- Choose daily, weekly, or no check-ins
- Live HOP agent calls based on your schedule
- Priority access to HOP support
- Priority callback support during business hours
- Optional family updates based on customer preference
- Help with phones, email, apps, TVs, and everyday questions
- Family callback support from one app button
- More help can be added if needed
Designed for: families who want HOP to actively help and check in with their parent.
Choose PremiumOne support session for one main issue. No membership required and no ongoing commitment — the simplest way to try HOP before choosing a plan.
- One phone support session
- No membership required
- Business hours only
- No check-ins included
Call (800) 000-0000 to schedule
Plans at a glance
| Feature | Standard | Plus Popular | Premium |
|---|---|---|---|
| Monthly price | $49.99/mo | $69.99/mo | $99.99/mo |
| Support time included | 30 min/mo | 60 min/mo | 90 min/mo |
| Check-ins | Works with schedule | Daily / weekly / none | Live daily / weekly / none |
| How to reach HOP | Phone / app / website | Phone / Press 2 / app | Priority support |
| Family callback button | ✓ | ✓ | ✓ |
| Tech help (phones, email, TV…) | ✓ | ✓ | ✓ |
| Callback scheduling | — | ✓ Choose your time | ✓ Priority callbacks |
| Optional family updates | — | — | ✓ By preference |
| Best for | Light, occasional help | More time & flexibility | Most active support |
How HOP works
- Live support is Monday–Friday, 9:00 AM–5:00 PM Eastern.
- Members can reach HOP by phone, app, or website.
- Check-ins can be scheduled or turned off by customer choice.
- Additional support minutes may be purchased as needed.
Our commitment to every member, every time
Regardless of which plan you choose, these are the standards we hold ourselves to on every single call.
- Live, U.S.-based support — always a real person
- Patient specialists who take all the time needed
- Member app access for seniors and family members
- One clear phone number and email, always easy to reach
- Tech help — phones, email, apps, TVs, and more
- Family callback button in the member app
Not sure which plan is right for your family?
Give us a call — we will listen to your situation and recommend the right fit, with no pressure and no obligation.
Available Monday – Friday, 9:00am – 5:00pm EST