Privacy Policy

HelpOurParents.com ("we," "us," or "our") is committed to protecting the privacy of our members, their families, and all visitors to our website. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

Information We Collect

Information you provide to us

When you contact us, create a member account, or use our services, we may collect:

• Name, phone number, and email address
• Information about the senior member you are supporting
• Service preferences and scheduling information
• Messages and communications you send to our team

Information collected automatically

When you visit our website, we may collect basic technical information such as your browser type, device type, and pages visited. This information is used only to improve the website experience and is never sold to third parties.

How We Use Your Information

We use the information we collect solely to:

• Provide, manage, and improve our support services
• Communicate with you about your account and service
• Respond to your inquiries and requests promptly
• Schedule wellness check-ins and support calls
• Ensure the safety and quality of our services

We do not sell, rent, or share your personal information with third parties for marketing purposes — ever.

Information We Will Never Ask For

Our specialists will never ask for, and our systems do not collect, financial account information, Social Security numbers, credit card numbers, or passwords to any accounts. If you are ever asked for this type of information by someone claiming to represent HelpOurParents.com, please end the interaction immediately and contact us at (800) 000-0000.

Data Security

We take the security of your information seriously and use industry-standard measures to protect personal information from unauthorized access, disclosure, alteration, or misuse. All team members undergo privacy and data security training.

Your Rights

You have the right to request a copy of your personal information, ask us to correct or update inaccurate information, request deletion of your data, and opt out of any communications at any time. Contact us at help@helpourparents.com or (800) 000-0000 to exercise these rights.

Cookies

Our website may use basic cookies to improve your browsing experience. These cookies do not collect personal information and can be disabled in your browser settings at any time.

Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the "Last updated" date above. We encourage you to review this policy from time to time.

Contact Us

• Phone: (800) 000-0000
• Email: help@helpourparents.com
• Hours: Monday – Friday, 9:00am – 5:00pm EST